No refunds or exchanges are accepted for the following items: Custom Embroidered Items, Custom made items, Books, Videos, used or worn merchandise. Merchandise must be returned within 14 days from the date of the invoice. Merchandise must be in its original packaging.

When returning an item please include the following: a copy of the original invoice, your name, address, telephone number and credit card number if you used a credit card to pay for your order. Also enclose a note explaining why you are returning the item and what you desire in exchange.

Shipping cost is not refundable. Customer is responsible for all shipping cost for returns and exchanges.

Returns are subject to a 20% restocking fee.

Shipping:
We ship Worldwide via United Parcel Service and United States Postal Service. Most orders are shipped within 48 hours. Our minimum shipping charge for orders within the Continental United States is $8.00. This excludes mats, heavy bags, wavemasters, staffs, training stands and multi-box orders. Shipping charges for overnight, 2-day and 3-day select service can only be approximate at the time an order is placed, since cost varies based on the size of the carton. Please contact us with any questions about shipping charges. Please call for shipping charges outside of the Continental United States.

Payment Information:
We accept all major credit cards and debit cards. We only ship to the Credit Card Holder's address. We do not have C.O.D. service. We accept mail orders payable with either money order or check. Orders paid for with personal check are held for 21 days to insure that the check has cleared.

Customer Service:
If you have a question about your order or another matter call our Customer Service or Order Processing Department at 856 547-5445, Monday, Thursday and Friday 10:00AM to 8:00PM EST, Tuesday and Wednesday 10:00AM to 6:00PM EST & Saturday 9:00AM to 2:00PM EST.